Privacy Policy

Last updated: March 22, 2026

VisaTask ("we," "us," or "our") operates the website visatask.com and the application at app.visatask.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Service.

1. Information We Collect

Information you provide

• Account information: name, email address, phone/WhatsApp number, and firm name when you request access or create an account.
• Case data: documents, passport information, visa application details, and other materials you or your clients upload to the Service.
• Communications: messages you send us via email or WhatsApp, including documents submitted through our WhatsApp intake channel.

Information collected automatically

• Usage data: pages visited, features used, timestamps, and referring URLs.
• Device data: browser type, operating system, and IP address.

2. How We Use Your Information

• Provide, maintain, and improve the Service.
• Process and manage visa cases, documents, and requirements.
• Communicate with you about your account, cases, and service updates.
• Respond to your inquiries and support requests.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: we use third-party services to operate the Service, including hosting providers, CRM tools, and communication platforms. These providers access your information only to perform services on our behalf.
• Within your cases: information you provide in a case is visible to the lawyers and parties associated with that case.
• Legal requirements: we may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Document Processing

Documents uploaded to the Service may be processed using optical character recognition (OCR) and automated classification tools to extract relevant information such as document type, expiration dates, and issuing authority. This processing is performed to assist with case management and is not used for any other purpose.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Case data is retained for as long as required to support your cases and comply with legal obligations. You may request deletion of your account and associated data by contacting us.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.

To exercise these rights, contact us at hello@visatask.com.

8. Cookies

The Service may use cookies and similar technologies to maintain sessions and remember preferences. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

VisaTask
hello@visatask.com